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Frequently Asked Questions

What is a Virtual Assistant?
A Virtual Assistant (VA) is a highly-trained independent entrepreneur who provides a multitude of administrative support services via the Internet to meet the growing needs of entrepreneurs and small businesses worldwide.

What are the benefits of using a Virtual Assistant?
In this economy, to be more competitive, many businesses were forced to “reengineer” or “right size” their organizations to reduce overhead costs. Now many are pondering "How am I going to get this done?"  By utilizing our clerical, administrative and marketing services, you may NOW have the time to devote to other priority business issues.  Outsourcing your administrative needs will provide your company with the following:

• No employee-related taxes, insurance benefits, or other fixed overheads
  
• No extra office space or equipment costs
  
• Personalized support tailored to meet your needs
  
• You pay only for the hours worked on the project
  
• A win-win proposition for you, the client
  

How do I get started using your services?
Call or email me.
 
How are the work assignments communicated?
Face-to-face meetings, e-mail, telephone, instant messaging, Skype, fax, or postal mail. Completed assignments are returned to you by any means as may be directed. 
 
How much does it cost?
Invoices are based on the time invested in a project. Time is billed in 30 minute increments.
 
What are your payment terms and what types of payment do you accept?
Payment is due on delivery of completed project. You will be invoiced on a monthly basis for ongoing projects or monthly retainer packages.
I accept check payments through the mail and online major credit card payments via Paypal.com. Customers are responsible for all related fees incurred due to the third-party payment options.
 
What happens if I decide to cancel a project after you have already started work?
If the project is cancelled for any reason, you are responsible for all expenses incurred on your behalf, including actual time invested based on the rate specified.
 
How will my proprietary information be handled?
My client's information is strictly confidential, I take serious steps to safeguard the privacy and confidentiality of all information entrusted to me.
 
What is your policy regarding the testimonials used on this website?
I retain the right to utilize all forms of compliments; made verbally, in email, or by formal correspondence, to promote my talents.

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